Privacy Policy for Lumina Design Co.
At Lumina Design Co., we are committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform, which serves to showcase our design portfolio and attract clients for our services, including Brand Identity Development, Graphic Design, Web Design & UI/UX, Interior Design & Styling, Packaging Design, Motion Graphics, and Illustration Services. We adhere to applicable data protection laws, including the Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We may collect various types of information from and about you, depending on your interaction with our site:
- Personal Information: This includes information you voluntarily provide when you contact us through our inquiry forms, subscribe to newsletters, or otherwise communicate with us. This may include your name, email address, phone number, and any details you provide about your project or inquiry.
- Usage Data: We automatically collect information about how our online platform is accessed and used. This data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Lumina Design Co. uses the collected data for various purposes:
- To provide and maintain our online platform.
- To notify you about changes to our service.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide client support and respond to your inquiries.
- To gather analysis or valuable information so that we can improve our service.
- To monitor the usage of our online platform.
- To detect, prevent and address technical issues.
- To communicate with you regarding our services, promotions, and news, only if you have opted in to receive such communications.
3. Disclosure of Your Information
We may disclose your personal information in the following situations:
- With Your Consent: We may disclose your personal information for any purpose with your consent.
- Service Providers: We may employ third party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services or to assist us in analysing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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Legal Requirements: Lumina Design Co. may disclose your Personal Information in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Lumina Design Co.
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liability
4. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the details provided below.
6. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
7. Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Lumina Design Co.
2847 Flinders Street, Suite 3A
Melbourne, VIC, 3000
Australia